Proprietors and Restaurant Leaders
A restaurant takes on the personality of its leaders and they are responsible for its ultimate success. Today’s competitive restaurant industry necessitates that we have “restaurant leaders” vs. “restaurant managers” and that they have an “all in” attitude to do whatever it takes to ensure success. Our leaders must ensure our fundamentals are fulfilled with absolute discipline:
- People and Environment: Our leaders will select the very best team members and provide an environment that embodies our culture where team members can thrive. They will create a fun environment where team members take pride in taking total care of our guests. Building our team, molding them into high performance individuals, while preparing them to make decisions based on our culture is a restaurant leader’s primary responsibility.
- Preparation: Our restaurants' leaders must always create a culture of constant training and preparation and be appropriately staffed to be able to uphold our high standards.
- Flawless Execution: Our restaurant leaders will ensure that we meet and ultimately exceed our high standards 100% of the time.
- Success: Our restaurant leaders will be ever vigilant to building sales and controlling costs but balancing the two by making decisions that are best for the business and our people over the long term.